Booking Policies
On Time Study Space
Cancellation Policy
You may cancel your booking before check-in time. Refund amount depends on when you cancel:
- Early cancel (≥ 48 hours): 100% refund
- Late cancel (≥ 24 hours): 50% refund
- Last-minute cancel (< 24 hours): No refund
* Actual refund rates may vary by branch.
Refund Policy
- Refunds are processed within 3-5 business days after cancellation is confirmed.
- Refunds via bank transfer or the original payment method.
- For deposits: refund is calculated based on the deposit amount paid.
- System errors or our fault: 100% refund.
Late Arrival Policy
- Please arrive on time for your booking.
- Under 15 minutes late: Room is still held, no change to your time.
- 15-30 minutes late: Please contact staff to confirm your room.
- Over 30 minutes late without notice: Room may be cancelled per cancellation policy.
Overtime Policy
- Overtime is charged at the room's hourly rate, rounded up to 30 minutes.
- Staff will remind you 15 minutes before your time ends.
- Want to extend? Please notify staff before your time ends to check availability.
Overnight Policy
- Overnight bookings are supported (e.g. 22:00 – 06:00 next day).
- Overnight pricing is charged per hour, same as daytime.
- Please observe quiet hours after 22:00 in shared areas.
- Room must be returned on time the next morning.
General Terms
- Please keep the room clean. Damage fees may apply for customer-caused damage.
- No smoking in rooms and common areas.
- No strong-smelling food in rooms.
- Number of guests must not exceed the room's maximum capacity.
- On Time Study Space reserves the right to refuse service for rule violations.
Branch-specific Policies
On Time - Cầu Giấy
100%
Cancel ≥ 48h before before
50%
Cancel ≥ 24h before before
0%
Cancel < 24h before before
On Time - Chùa Bộc
100%
Cancel ≥ 48h before before
50%
Cancel ≥ 24h before before
0%
Cancel < 24h before before
On Time - Linh Chiểu
100%
Cancel ≥ 48h before before
50%
Cancel ≥ 24h before before
0%
Cancel < 24h before before
On Time - Mỗ Lao
100%
Cancel ≥ 48h before before
50%
Cancel ≥ 24h before before
0%
Cancel < 24h before before