You may cancel your booking before check-in time. Refund amount depends on when you cancel:

• Early cancel (≥ 48 hours): 100% refund
• Late cancel (≥ 24 hours): 50% refund
• Last-minute cancel (< 24 hours): No refund

* Actual refund rates may vary by branch.

• Refunds are processed within 3-5 business days after cancellation is confirmed.
• Refunds via bank transfer or the original payment method.
• For deposits: refund is calculated based on the deposit amount paid.
• System errors or our fault: 100% refund.

• Please arrive on time for your booking.
• Under 15 minutes late: Room is still held, no change to your time.
• 15-30 minutes late: Please contact staff to confirm your room.
• Over 30 minutes late without notice: Room may be cancelled per cancellation policy.

• Overtime is charged at the room's hourly rate, rounded up to 30 minutes.
• Staff will remind you 15 minutes before your time ends.
• Want to extend? Please notify staff before your time ends to check availability.

• Overnight bookings are supported (e.g. 22:00 – 06:00 next day).
• Overnight pricing is charged per hour, same as daytime.
• Please observe quiet hours after 22:00 in shared areas.
• Room must be returned on time the next morning.

• Please keep the room clean. Damage fees may apply for customer-caused damage.
• No smoking in rooms and common areas.
• No strong-smelling food in rooms.
• Number of guests must not exceed the room's maximum capacity.
• On Time Study Space reserves the right to refuse service for rule violations.